Customer Service Coordinator

Join New Jersey’s Award-Winning Remodeling Experts - Build Your Career at All County Exteriors

At All County Exteriors, we believe that exceptional work starts with exceptional people. For over 40 years, we’ve been Central NJ’s trusted name in roofing, siding, windows, doors, and outdoor living spaces — delivering award-winning craftsmanship backed by industry-leading certifications.

As a family-owned company, we don’t just build exteriors — we build relationships. Here, you’re not just another employee; you’re part of a close-knit team that values your growth, your expertise, and your future.

Why work with us?

• Learn from the best - Work alongside seasoned experts certified by GAF, Owens Corning, CertainTeed, James Hardie, and Andersen.
• Be part of excellence - Our team’s dedication has earned the “Best of the Best” award and the prestigious GAF 3-Star President’s Club recognition.
• Pride in craftsmanship - We only use top-quality products and uphold the highest installation standards in the industry.
• Career growth & stability - Join a respected, long-standing company with a proven track record since 1982.
• Customer-first culture - Be part of a team that treats every project and homeowner with care, respect, and professionalism.

You’ll be a great fit for this position if you are:

• Highly organized and detail-oriented; errors are rare because you double-check and think ahead.
• Proactive: you anticipate what the operations team or customers need, rather than waiting always to be told.
• A strong communicator—both written and verbal. You can communicate with customers, vendors, and colleagues with professionalism.
• Detail-oriented, organized, and enjoy helping customers while supporting a busy service and repair team. 
• Customer-focused: you understand that in remodeling/exteriors, customers often need clarity, reassurance, and thoughtful communication.
• Able to adapt in a growing, dynamic environment: All County Exteriors takes pride in growth, quality, and high customer satisfaction, so the job may evolve.

Patience and understanding, as well as sharp multi-tasking skills, will be required to be successful in this role. 

BENEFITS OFFERED:

• Medical and Dental Insurance - 100% of the employee premiums are company-paid
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off
• Paid Holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Life Insurance 
• Professional Development Assistance
• Bonus Opportunities
• Weekly Pay Frequency

SUMMARY: This role is the heart of the service and repair team - the main customer-facing contact to enter the work orders for technicians to complete the repairs accurately and with the necessary materials. The Customer Service Coordinator ensures a seamless experience from initial inquiry through to service completion. 

WHAT YOU’LL DO:

• Take inbound calls from customers to enter, create, and update work orders for service/repair work orders.
• Obtain all information to accurately assess services and repairs that are needed, pricing certain repairs over the phone. 
• Perform timely follow-ups on previously sent estimates and proposals.
• Routinely monitor voicemails and emails, responding in a timely manner, and forwarding to appropriate departments when necessary.
• Upload photos from homeowners, technicians, and/or Google searches to work orders in ServiceTitan CRM.
• Research in multiple archive systems for color matches and materials.
• Oversee and maintain daily scheduling for next day’s services - utilizing basic knowledge of the state of NJ to plan routes, utilizing Excel, CRM, and Google maps.
• Monitor customer service shared email inbox - address emails in a professional and timely manner.
• Confirm proposal acceptances and convert estimates to jobs in the ServiceTitan system.
• Communicate with accounting for deposits.
• Contact warehouse or inventory teams as needed for materials for repair jobs.
• Perform basic daily filing, scanning, and copying, as well as needed administrative support for the Service & Repair team.

WHAT WE ARE LOOKING FOR:

• High school diploma or general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience.
• Prior experience scheduling and dispatching highly preferred.
• Proficiency in using software tools: ServiceTitan (or similar), Microsoft Office (Excel, Word, Outlook), and scheduling/calendar tools.
• Strong organizational, record-keeping, and time-management skills.
• Spanish speaking/understanding is always a plus.

WORK LOCATION & HOURS REQUIREMENTS:

• This position requires full-time, on-site presence at our Lakewood, New Jersey offices (08701).
• The standard schedule is Monday - Friday; 8:00am to 5:00pm. 

WORK AUTHORIZATION REQUIREMENTS:

• Applicants must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g., H-1B) for this position.