Front Desk Receptionist

JOB DESCRIPTION

POSITION: Front Office Team Member

DEPARTMENT: Front Office

REPORTS TO: Office Manager / Front Desk Supervisor

Job Summary:

The Front Office Team member position includes: Phone Center, Check-in, Check-out and

Medical records responsibilities. Review of patient data to verify required information and

signatures have been obtained. Enter/update patient information into EMR.

Advise patient of financial responsibility for Provider service. Collect necessary co-pays.

Education and Experience:

1. High school diploma or equivalent.

2. Two years minimum experience in medical practice preferred.

Essential Skills and Abilities:

Excellent customer service and communication skills.

Ability to work as a team member.

Manage multiple tasks simultaneously.

Highly motivated and organized.

Empathetic with patients’ needs and concerns.

Excel under pressure.

Attention to detail.

Treat patients and co-workers with respect.

Positive attitude.

Proficiency in Medent Applications

Strong data entry skills

EMR experience

Proficiency with ICD10 and CPT codes

RESPONSIBILITIES:

· Responsible for patient check-in/check-out, presenting a welcoming, professional and courteous demeanor to everyone.

· Posting charges and payments to patient accounts.

· Take phone payments from patients for balances due on their account.

· Answer inbound telephone calls, document and route to appropriate Dept. or Physician.

· Verify in Medent that all patient information has been received, completed, and signatures obtained.

· Obtain referrals from referring doctors

· Scan patient’s insurance card.

· Take patient photo.

· Enter all new patient demographic information into the computer.

· Adhere to all HIPPA regulations / Patient Privacy Information

· Mark arrival time of patients in chart central and print superbill.

· Enter any no show appointments in Medent.

· Collect co-payments as required.

· Schedule follow-up appointments

· Make outside referrals as needed

· Balance receipts at end of day.

Administrative

· Maintain proper opening and closing procedures

· Inspect reception room for neatness.

· Perform other duties, as required.

· Assist other front office personnel, as needed.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $18 - $20