What are the responsibilities and job description for the Medical Records Support Specialist position at Cornerstone Behavioral Healthcare?
About Cornerstone Behavioral Healthcare
Cornerstone Behavioral Healthcare (CBH) is a Behavioral Health Home Organization (BHHO) providing culturally sensitive, trauma-informed behavioral health services. We are committed to quality care, regulatory compliance, and fostering a supportive, team-oriented work environment.
Job Summary
Cornerstone Behavioral Healthcare is seeking a full-time Medical Records Support Specialist to support our front office, administrative, and medical records operations in our Waterville office. This in-office healthcare administrative position plays a key role in client services, electronic health records (EHR), and compliance with DHHS, MaineCare, HIPAA, and CBH standards.
This role is ideal for candidates with experience in medical records, healthcare administration, front desk support, or medical office operations.
Key Responsibilities
Front Office & Administrative Support
- Provide daily front desk and administrative support in a healthcare setting
- Greet clients, manage check-in/check-out, process paperwork, and payments
- Schedule appointments and verify MaineCare and commercial insurance
- Answer phones and assist with general office communication
- Prepare paperwork for upcoming client visits
- Maintain office supplies and assessment packets
- Perform clerical duties including filing, scanning, copying, mailing, and faxing
Medical Records & EHR Support
- Maintain accurate and compliant medical records in accordance with HIPAA
- Manage electronic health records (EHR), including uploads and scheduling
- Process incoming medical record requests, faxes, and emails
- Perform compliance checks and documentation reviews
- Assist with quality assurance, chart reviews, and audit preparation
- Provide administrative support to supervisors and program managers
Required Qualifications
- High School Diploma or GED
- Experience with office administration or front desk support
- Proficiency with computers, office equipment, and data entry
- Typing speed of at least 40 WPM with accuracy
- Strong organizational skills and attention to detail
- Ability to maintain confidentiality and professionalism
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Preferred Qualifications
- Experience in medical records, healthcare administration, or behavioral health
- Knowledge of DHHS and MaineCare regulations
- Experience with electronic health record (EHR) systems
- Prior experience in a medical office, mental health, or healthcare setting
Compensation & Benefits
- Hourly pay: $17.00–$18.00 (based on experience)
- Full-time, stable employment
- Supportive, team-based work environment
- Ongoing training and professional development
- Opportunity to grow within a behavioral healthcare organization
Equal Opportunity Employer
Cornerstone Behavioral Healthcare is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive and welcoming workplace.
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
People with a criminal record are encouraged to apply
Ability to Commute:
- Waterville, ME 04901 (Required)
Work Location: In person
Salary : $17 - $18