What are the responsibilities and job description for the Customer Service Representative position at Corner Stone Insurance Agency of Southwest City, INC?
Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive outstanding support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. This position offers an exciting opportunity to develop your communication skills, utilize advanced office software, and contribute to a collaborative team environment. If you thrive in a fast-paced setting and enjoy assisting others, this role is perfect for you!
Duties
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat platforms.
- Provide exceptional customer support by addressing questions, resolving issues, and offering product or service guidance.
- Manage front desk operations, including greeting visitors, handling phone communication, and maintaining a welcoming environment.
- Utilize data entry skills to update customer records accurately in CRM systems and spreadsheets.
- Support office management tasks such as filing, proofreading documents, calendar management, and organizing client information.
- Use productivity software like Microsoft Office, Google Workspace, and QuickBooks to prepare reports, process transactions, and manage documentation.
- Assist with clerical duties including filing, document proofreading, and maintaining organized office files to ensure smooth daily operations.
Qualifications
- Proven experience in customer service or administrative roles with strong office management skills.
- Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and familiarity with QuickBooks or similar bookkeeping software.
- Strong organizational skills with the ability to multitask efficiently in a busy environment.
- Exceptional phone etiquette and communication skills; bilingual abilities are highly valued.
- Experience working with multi-line phone systems and front desk operations preferred.
- Demonstrated ability to handle data entry accurately while maintaining attention to detail.
- Prior experience as a dental or medical receptionist or personal assistant is a plus.
Join us in delivering outstanding customer experiences while advancing your career in a vibrant team environment! This paid position offers valuable opportunities for growth and skill development in customer support, office administration, and technical proficiency.
Pay: $14.00 - $16.00 per hour
Work Location: In person
Salary : $14 - $16