Legal Assistant (Intake Specialist)

This Is Not Just a Job

At Cornell Injury Law, we represent people at some of the most difficult moments in their lives. They are dealing with stress, uncertainty, and often pain. When they reach out, they are not looking for a transaction. They are looking for someone who will take them seriously and guide them forward.

This role is the front door to that experience.

You will often be the first person a potential client speaks with. How you show up in that moment matters. Your ability to listen, stay organized, and follow through directly impacts whether someone chooses to trust this firm.

We hold a high standard. Not just in results, but in how we treat people and how we operate every day.

What This Role Really Is

This role is for someone who takes ownership.

You are responsible for ensuring every potential client is handled professionally, every detail is captured accurately, and every follow-up occurs without being asked.

You are not just answering calls. You are setting the tone for the client experience and protecting the firm from missed opportunities.

Core Responsibilities

Client Communication

• Answer incoming calls promptly and professionally
• Communicate clearly, respectfully, and with empathy
• Ensure every caller feels heard and taken seriously

Intake and Information Gathering

• Collect and document all relevant information from potential clients
• Maintain accuracy and organization in all records
• Enter and track information within the firm’s systems

Follow-Up and Lead Management

• Consistently follow up with potential clients
• Track all leads and next steps without exception
• Ensure no prospective client is overlooked or forgotten

Onboarding Support

• Prepare and send intake paperwork and engagement documents
• Coordinate signatures and ensure completion
• Maintain organized electronic client files

Administrative Support

• Manage incoming and outgoing mail
• Assist with general administrative tasks as needed
• Support attorneys and staff with communication and coordination

What We’re Looking For

This role requires someone who naturally operates with discipline and pride in their work.

• Detail-Oriented You catch what others miss. Accuracy matters to you.
• Organized You keep systems clean and information easy to access.
• Professional You communicate in a way that builds trust and confidence.
• Positive and Personable You are easy to work with and bring a steady, professional energy to the team.
• Accountable You follow through without being reminded and take ownership of your responsibilities.
• Quick Learner You adapt quickly, take feedback well, and look for ways to improve.

Why This Role Matters

Strong intake drives the firm. When this role is done well, potential clients feel confident moving forward, attorneys are supported with clean and complete information, and the firm continues to grow.

When it is done poorly, opportunities are lost. We are looking for someone who understands that difference and takes the responsibility seriously.

Pay: $15.00 per hour

Work Location: In person

Salary : $15