Senior Deskside Support Engineer

Description

At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

Overview

The Senior Deskside Support Engineer will be responsible for providing critical IT support and managing infrastructure for offices across the company, including high-priority tasks such as migrations, office setups, and collaboration with senior executives.

Key Responsibilities

• IT Infrastructure Setup and Maintenance:
  The Deskside Engineer will manage day-to-day IT operations, ensuring smooth setup and maintenance of office IT infrastructure.
• Project Management for Office Migrations:
  The role includes leading IT efforts for office moves and M&A activities, ensuring seamless integration and minimal disruption during transitions.
• Collaboration with Senior Executives and Partners:
  The engineer will collaborate closely with executives and partners to resolve high-priority issues and initiate broader IT discussions.
• Cross-Team Collaboration:
  The engineer will work with multiple teams to manage critical IT tasks, such as account management, security audits, and compliance, ensuring smooth and efficient operations in complex environments ie. ITAP.
• Printer Management (Printix Team):
  The engineer will be responsible for managing printer-related issues across the company, ensuring seamless deployment and provisioning of printers across offices.
• Ticket Management: The engineer will be working on various issues company wide via tickets and will strive to meet SLAs.

Required Skills

• Technical Expertise in Active Directory, Azure AD, and Microsoft 365:
  The candidate should have strong experience with AD management, PowerShell scripting, and troubleshooting within hybrid environments, particularly in Exchange Online and SharePoint.
• Project Management Experience:
  The engineer must have proven project management skills to handle office migrations, infrastructure setups, and escalations
• Strong Communication and Team Collaboration:
  Excellent communication and team collaboration skills are essential to working with senior executives and external partners. This is crucial for ensuring timely problem resolution and smooth workflow automation.
• Problem-Solving in High-Pressure Environments:
  The engineer must be proactive and independent, capable of handling sensitive, high-priority requests while maintaining operational efficiency
• Proficiency in Printer Management Systems:
  Experience with printer management tools, such as Printix, is necessary for supporting printer provisioning and company-wide deployment efforts.

Desired Impact

The ideal candidate will ensure the continuity of critical IT services, maintain efficient operations, and contribute to key projects, allowing for a smooth transition while supporting ongoing office expansions and strategic IT goals.

Physical Requirements  

• This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
• This position may require the ability to lift up to 15 pounds.
• This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements  

• Must be 18 years of age or older.
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.
• Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
• Must be willing to execute Corient’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You can Expect from Us   Our dedication to the Employee Experience at Corient is aimed at supporting, empowering, and inspiring our talented team through:

• 401(k) Plan with Employer Matching
• Four Medical Plan options that is generously subsidized by Corient
• Employer paid Dental, Vision & Life and AD&D Insurance
• Employer paid Short-term & Long-term Disability 
• Paid Maternity & Parental Leave
• Flexible Spending Accounts & Health Savings Accounts
• Dependent Care FSA
• Commuter & Transit FSA
• Corporate Discount Program - Perkspot
• Training Reimbursement 
• Paid Professional Designations 
• Giving back to the community - Volunteer days

Corient is one of the fastest-growing wealth management platforms in the United States. We serve more than 10,000 clients and manage over $100 billion of assets through offices located across the country. We combine a boutique's personal service, creativity and objective advice with the extensive resources and vast intellectual capital of an innovative industry leader to create a profoundly different wealth management experience for our clients. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities. We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.  

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

 

 

This position is exempt and is paid according to the laws of the State of Massachusetts. The pay range for this position is $85,500– $111,000 per year. We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.