Care Management Office Coordinator

Shift and Status

Full time, Monday to Friday, 6:30 a.m. to 3:00 p.m., no weekends

Job Summary

Coordinates office functions and activities to maintain an effective and efficient department. Manages schedule/work for the Director and any Managers of Care Management. Acts as liaison and coordinates all complex clerical duties of the division. Processes payroll, bill payment, and other requests for the department. Oversee the delivery of Medicare letters to patients and keep accurate records in electronic systems.

Essential Duties

• Maintains employee schedules, tracks PTO, and manages daily assignment.
• Coordinates activities related to the Care Management Policy and Procedures manual, including any needed maintenance of the CM website, and communication on policy updates.
• Processes/oversees/corrects payroll for all of Care Management as well as keeping accurate statistics for all employees.
• Coordinates all appointments, meeting, and projects for the director and other managers in the Care Management department. Manages meeting agendas and minutes as requested.
• Processes bills for Care Management department. (i.e. BSBC PROM Invoices, Med Assist Fund, Cost Transfers, Zoll Life vest, etc.).
• Organizes and coordinates all office activities. Order supplies, etc.
• All other duties as assigned. (Special Projects).
• Creates and maintains employee files and licenses.
• May assist in Utilization management functions such as:
• Working to obtain authorizations and address concurrent denials.
• Scheduling next review dates as required by payor guidelines.
• Maintains and monitors CM Workques.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High school diploma or equivalent

Preferred

• 2 years of relevant experience

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. 

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.