Senior People Operations Partner

As a Senior People Operations Partner at the Jackson, Tennessee manufacturing and distribution facility, you’ll be at the heart of our mission to create a thriving, inclusive, and high-performing workplace. In this dynamic onsite role, you’ll remain the go-to HR partner for our hourly workforce—championing employee experience, driving talent processes, and ensuring operational excellence across all shifts while taking on more complex HR responsibilities and site-level initiatives.

You’ll collaborate closely with site leadership and team members to shape a positive work environment where people feel heard, supported, and empowered to grow. From leading recruitment efforts to resolving advanced employee relations matters with care and professionalism, your work will directly impact the culture and success of our manufacturing operations.

This role reports to the People Operations Manager and offers an opportunity to make a meaningful difference every day—while expanding your HR expertise in a fast-paced, hands-on environment.

Responsibilities

• Lead the hourly talent acquisition process, including recruitment, interviewing, and hiring of qualified job applicants; collaborate with departmental Group Leaders to understand skills and competencies required for openings.
• Promote positive and inclusive employee experience by supporting development and implementation of site communication, engagement, and retention plans, along with community involvement activities.
• Drive hourly onboarding, performance, and training activities; administer service award and recognition programs, job change, and separation processes.
• Ensure consistent application and execution of HR programs and processes across all shifts.
• Ensure career and life cycle changes are accurately completed in the HRIS.
• Investigate and resolve complex employee relations matters; advise and coach site leadership on appropriate resolution strategies and serve as an escalation point for sensitive cases.
• Lead site-level HR projects focused on compliance, process improvement, and employee engagement.
• Support and apply lean manufacturing and central distribution programs and actions.
• Dedication and flexibility to support employees across three shifts and applicable locations.
• Domestic travel up to 10%.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• Minimum of 5 years of HR experience, preferably in a manufacturing or industrial environment.
• PHR, SHRM-CP, or SHRM-SCP certification strongly preferred.
• Proficient in Tennessee labor laws and multi-state compliance requirements.
• Strong communication and interpersonal skills with the ability to build trust across all levels of the organization.
• Proven ability to handle confidential information with discretion and professionalism.
• Experience supporting multi-shift operations and hourly employee populations.
• Demonstrated ability to lead HR projects and manage competing priorities in a fast-paced environment.
• Skilled in Microsoft Office; experience with HRIS and communication platforms preferred.
• Strong problem-solving and decision-making abilities with attention to detail.
• Ability to influence and coach leaders to drive positive employee outcomes.
• Passion for fostering an inclusive, engaging, and high-performance workplace culture.