What are the responsibilities and job description for the Customer Sales Associate (Teller) position at CoreFirst Bank & Trust?
Job Type
Full-time
Description
Hours: Hours vary between Monday – Friday 7:00am – 6:00pm, Saturday 9:00am – 2:00pm, and on Sunday 9:00am – 2:00pm; 38 hours per week minimum.
Role: Customer Sales Associates assist bank customers with retail banking transactions, sales referrals, and provide legendary customer service.
Essential Functions & Responsibilities
70%:
Requirements
Experience:
Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management
Other Skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required including ability to lift up to fifty (50) pounds.
Travel
Travel is primarily local during the business day, although some local evening and weekend travel may be expected. Branch Personal Bankers may travel to outer market locations occasionally, but overnight stays are not expected.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Other
CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#ZR
Full-time
Description
Hours: Hours vary between Monday – Friday 7:00am – 6:00pm, Saturday 9:00am – 2:00pm, and on Sunday 9:00am – 2:00pm; 38 hours per week minimum.
Role: Customer Sales Associates assist bank customers with retail banking transactions, sales referrals, and provide legendary customer service.
Essential Functions & Responsibilities
70%:
- Proficiently processes customer transactions in a courteous, professional, accurate, and timely manner, following bank policies and procedures
- Answers questions, resolves problems, and recommends product solutions for customers
- Assists with record keeping, branch operational logs, day-to-day customer and branch needs
- Maintain working knowledge of the benefits of CoreFirst products and services, to identify product solutions for customers. Serve prospective and current customers by referring products and services.
Requirements
Experience:
- Requires One (1) year of customer service experience, including cash handling
- High school Diploma or equivalent required
- Successful completion of Retail 101 Training provided by CoreFirst
- Courtesy, customer service, and tact are essential elements of the job
- Must handle confidential information appropriately
Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management
Other Skills
- Professionalism is a requirement for success in this position
- Must maintain a working knowledge of CoreFirst history, goals, policies, and procedures, and understand how they relate to the essential functions and responsibilities of the position
- Must demonstrate initiative, problem-solving ability, and be detail-oriented to successfully perform the essential job functions
- Must maintain a working knowledge of CoreFirst products and services to effectively make referrals to customers and be considered for promotions within the Retail Sales and Service Department
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required including ability to lift up to fifty (50) pounds.
Travel
Travel is primarily local during the business day, although some local evening and weekend travel may be expected. Branch Personal Bankers may travel to outer market locations occasionally, but overnight stays are not expected.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Other
- Applicants must pass a drug screen and background checks
- Internal applicants must be meeting the minimum requirements of their current job and submit a cover letter and resume via the employee portal
CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#ZR
