Director of Operations - Michigan Based

Director of Operations – QSR Business – Up to $120,000

The Role:

Our client is an exciting national QSR concept seeking a dynamic and hands-on Director of Operations to oversee all operations across the Michigan region, with 25 locations! This role is remote, but involves travel across Michigan to the different locations so must be based in Michigan.

Key Responsibilities:

• Lead and support site leadership teams, providing training, motivation, and coaching to ensure outstanding customer service and consistent food quality across all locations
• Oversee operational performance across multiple units, ensuring smooth, efficient service in high-traffic environments while maintaining brand standards.
• Monitor KPIs, P&L, and financial metrics regionally, driving sales growth through strategic initiatives, marketing support, and elevating guest experiences.
• Manage inventory control processes, ordering, and gross profit targets across all sites.
• Ensure full compliance with food safety, health & safety regulations, and brand policies across the operational footprint.
• Deliver regional financial goals, including budgeting, forecasting, labour cost management, and cost control strategies.

Requirements:

• Proven experience as an Director in QSR or high-volume hospitality, with multi-unit oversight.
• Highly hands-on leadership style with excellent team management and development skills.
• Strong expertise in KPI monitoring, P&L ownership, and sales performance enhancement.
• Comprehensive knowledge of food safety, health & safety standards, and regulatory compliance.
• Ability to thrive in fast-paced, high-volume environments while managing competing priorities effectively.
• Exceptional organizational, communication, and problem-solving skills.

If you are ready to take the next step in your operations leadership career, please apply today or send your CV to Cassidy.