Sales Order Specialist (CSR)

About Us: Core Home is a leading importer & distributor in Housewares category. We are committed to delivering exceptional customer service and high-quality products to our clients. We are currently seeking a detail-oriented, results-driven and customer-focused individual to join our team as an Order Specialist.

Job Summary: We are looking for a self-starter with exceptional attention to detail and data entry accuracy to join our team as a Sales Order Specialist. This role is responsible for managing entry and execution of purchase orders received from our retail partners with accuracy & time management being priority above all else. If you thrive in a fast-paced environment and take pride in being accountable and precise, we want to hear from you.

Key Responsibilities:

• Accurately enter and process purchase orders into the system.
• Verify order details and ensure all PO data is received and entered correctly into the order management system.
• Identify inventory shortages and overages to optimize order fulfillment.
• Analyst PO start ship & cancel date windows to ensure on time routing.
• Partner directly with Account Managers to validate item details, pricing discrepancies, & fulfillment qtys.
• Communicate with customers to confirm order receipt and address any sales & service questions or concerns.
• Provide timely and professional responses to account managers & customer inquiries via phone, email, and chat.
• Coordinate with 3PL warehouse team to ensure on-time order fulfillment and resolve any related issues.
• Maintain and update customer records in the ERP/database.
• Assist with inventory management and tracking.
• Generate reports and provide updates on order status.
• Support the sales team with administrative tasks as needed.

Qualifications:

• Associate's or Bachelor's degree preferred.
• Previous experience in order entry, order fulfillment, & customer service, is required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Self-Starter with strong attention to detail and data accuracy is a must.
• Excellent verbal and written communication skills; English / Spanish bi-lingual is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and a customer-centric attitude.
• Time-bound and results driven.
• Strong individual ownership to follow up and follow through.
• Experience with ERP systems or order management software is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Friendly and collaborative work environment.