Marine Operations Coordinator

Job Summary

As the first point of contact for vessel crews, customers, and trade partners, you’ll coordinate vessel schedules, manage logistics operations, and provide exceptional service that drives operational excellence and customer satisfaction. This pivotal role combines logistical coordination with customer support, offering a rewarding opportunity to influence maritime operations while enjoying a balanced work schedule.

Responsibilities

• Manage vessel schedules across multiple ports, ensuring timely and safe operations.
• Actively monitor and update proprietary logistics software to track vessel movements and cargo details.
• Communicate effectively with vessel agents regarding schedules, vessel particulars, and operational updates.
• Coordinate loadings and deliveries with cargo terminals and trade partners to optimize throughput.
• Collaborate with Operations and Engineering teams to schedule vessel maintenance and inspections.
• Input and track cargo and bunker nominations, finalize orders, and verify job completion for billing accuracy.
• Maintain strong communication with customers via phone and email, generating delivery schedules and resolving issues proactively.
• Establish and nurture long-term relationships with clients, providing reliable support and problem-solving expertise.
• Communicate in real-time with vessel crews, troubleshoot operational issues, and relay emergency or incident reports swiftly.
• Support chartering activities and contribute to continuous improvement initiatives within the Logistics department.
• Serve as a point of contact for external parties, ensuring seamless coordination and customer satisfaction.
  
  

Requirements

• Associate’s degree required; Bachelor’s Degree preferred—with a maritime focus strongly preferred.
• 1-2 years of logistics experience, ideally within the maritime industry.
• Operational experience in maritime settings is highly advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, etc.) and strong computer skills.
• Excellent written and verbal communication skills.
• Keen attention to detail with strong organizational and multitasking abilities.
• Critical thinking skills and the ability to handle multiple moving components under pressure.
• Customer service-oriented mindset with a proactive approach to problem-solving.
• Ability to work overtime and be flexible with working weekends and holidays on a rotational basis.
• Work schedule involves four 10-hour days per week, with remote weekend shifts, offering a balanced work-life dynamic.