What are the responsibilities and job description for the Customer Service Specialist position at Core Call Inc?
Department: Core Call Inc
Location: Charlotte, NC
Compensation: $17.25 - $24.00 / hour
Job Title: Customer Service Specialist
Location: Charlotte, NC
Job Type: Full-time
Job Summary:We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing top-notch service while ensuring their experience with our company is seamless and positive. The ideal candidate will possess excellent communication skills, a strong problem-solving mindset, and a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Manage customer complaints and escalate issues when necessary.
- Provide detailed product information and assist customers in making informed decisions.
- Process orders, refunds, and exchanges with accuracy and efficiency.
- Collect and analyze customer feedback to identify trends and improve service.
- Collaborate with other departments to resolve complex customer issues.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using customer service software and tools.
- Ability to work well both independently and as part of a team.
- Growth opportunities within the company.
- Comprehensive training and onboarding.
- Paid time off and holidays.
- A positive and supportive work environment.
Salary : $17 - $24