Customer Service Assistant

Department: Core Call Inc

Location: Charlotte, NC

Compensation: $17.25 - $24.00 / hour

Description


Job Title: Customer Service Assistant
Location: Charlotte, NC
Job Type: Full-time


Job Summary:We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. As a vital link between our company and our valued customers, you will play a crucial role in ensuring customer satisfaction by providing prompt, efficient, and friendly assistance. The ideal candidate will have a passion for helping others and the ability to thrive in a fast-paced environment.


Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional manner.
• Assist customers with product selection and provide information on services offered.
• Resolve customer complaints by identifying the cause of the problem and offering appropriate solutions.
• Maintain detailed records of customer interactions and transactions.
• Assist in processing orders, refunds, and exchanges efficiently.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education in customer service is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• Strong problem-solving skills and a proactive approach to troubleshooting issues.
• Familiarity with CRM systems and customer support software is preferred.
  
  

Benefits

• Growth opportunities within the company.
• Comprehensive training and onboarding.
• Paid time off and holidays.
• A positive and supportive work environment.