IT Support Technician - RMS Commercial

NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available in NYC. We are seeking a full-time (5-days per week) resource capable of performing IT support activities.

Responsibilities

• Job responsibilities may vary based on client needs
• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment
• Set up and configure computers, peripherals, and software applications for new and existing users
• Perform regular maintenance and updates on systems and software, ensuring optimal performance and security
• Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points
• Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency
• Work closely with other IT team members on projects, upgrades, and system improvements
  
  
  
  

Required
Knowledge, Skills, and Abilities

• Associate’s degree in information technology, Computer Science, or a related field
• 1-3 years of experience in IT support or a related role
• Strong understanding of computer systems, mobile devices, and other technology products
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred
• Excellent communication and customer service skills
• Strong problem-solving abilities and attention to detail
• Ability to work both independently and collaboratively in a team environment
  
  
  
  

Preferred

• Relevant certifications (e.g., CompTIA A , ITIL)
  
  
  
  

Competency Requirements

• Builds strong client relationships and delivery client centric solutions
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Holds self and others accountable to meet commitments
• Builds partnerships and works collaboratively with others to meet shared objectives
• Gains the confidence and trust of others through honesty, integrity, and authenticity
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  
  
  
  

Work Environment

The position will be responsible for working directly on site with our clients including customers, client staff, Managers and C-Suite Executives.

Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.