What are the responsibilities and job description for the Help Desk Specialist 16739733 position at Cordia Resources by Cherry Bekaert?
Cordia Resources by Cherry Bekaert is partnered with a mid-sized organization near Maitland, FL/Orlando that is searching for a Help Desk / Desktop Support Specialist to work on site.
Candidate will be responsible for level 1 support for employees, as well as desktop support for routers, switches, printers, and similar. Candidate would work with team off-site to get answers to any level 2/3 support needed.
Responsibilities:
- Candidate will take calls, emails, and in-person meetings to solve Level 1 issues at the organization
- Ability to install and configure workstations, laptops, printers, routers and other peripheral equipment.
- Must have excellent troubleshooting skills, be able to triage a customer's issue and document processes.
- Provides phone and onsite support to end users with to analyze, troubleshoot and resolve issues.
- Ensures creation of tickets and escalation to appropriate team members.
- Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform tier one levels of routing incident analysis.
- Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
- Work regularly with the client’s internal service and project coordinators who assign tickets.
Experience:
- Bachelor's or Associate’s Degree in MIS, Computer Science, etc.,
- 1 years in a support or help desk role, triaging reported issues and incidents by customers.
- Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
- Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
- Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
- Experience with a ticketing system, such as ConnectWise Manage
- Experience with any of the following: ConnectWise, Solarwinds, Cisco
- Networking Products, Ubiquiti, Ruckus, Aruba, VMWare, Dell, and Adobe
- Good understanding of Active Directory: manipulating users/groups and doing Office 365 Administration.
- Experience working with and providing support utilizing Remote Management Tools.