Room Attendant

JOB OVERVIEW/BASIC FUNCTION:  

To provide a clean and welcoming environment for the guests / members of Cordevalle.

Job Overview:

• Clean and maintain all guest rooms as assigned, ensuring hotel’s standards of cleanliness.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.
• Demonstrate teamwork by cooperating with all staffs.
• Provide value added service by doing whatever is reasonable and possible to meet or exceed guest expectations.

Work Environment:

• Under variable temperature.
• Outdoors / Indoors.
• Around chemicals.
• Around biohazards.

QUALIFICATIONS:          

• Fluency in English and Spanish language.
• Previous hospitality experience in a luxury hotel preferred, at least one year.
• Must be able to work in a fast pace environment with accuracy.
• Must be able to communicate effectively with fellow associates and guest in person or via two-ways radio.
• Must understand guest’s service needs.
• Must be able to read and understand daily work assignments.
• Must be available to work, varied shifts and flexible schedules, including weekends and holidays.
• Must be able to perform job functions with details and organize.
• Must be a clear thinker, remaining calm and resolving problems using good judgment.
• Must be able to follow directions thoroughly.
• Must be able to work cohesively with co-workers as part of a team.
• Must be able to work as part of a dynamic quality-driven team.
• Must be able to work with minimal supervision.
• Must be able to maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• Knowledge of proper chemical handling.
• Experience in luxury hospitality industry in similar position.
• Strong attention to detail and the ability to bend, lift, and standing or walking all day.

Physical Abilities:

• Exert physical effort in transporting (30 pounds).
• Endure various physical movements throughout the work areas.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean guest rooms by category priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Service assigned guest rooms.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Inspect laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers and other guest supplies.