Housekeeping Supervisor

CordeValle is seeking an experienced and service-focused Housekeeping Supervisor to help maintain the highest standards of cleanliness, presentation, and guest satisfaction throughout the resort. This position plays a critical leadership role in supervising housekeeping operations, inspecting guest accommodations, supporting team development, and ensuring an exceptional luxury guest experience.

The ideal candidate is detail-oriented, organized, and passionate about hospitality excellence, with the ability to lead by example in a fast-paced resort environment.

Essential Job Objectives

• Provide a clean, safe, and welcoming environment for all guests and members.
• Maintain the resort’s standards of cleanliness in guest rooms, villas, public areas, and support spaces.
• Ensure guest confidentiality and security standards are consistently upheld.
• Respond professionally and efficiently to guest requests, concerns, and service needs.
• Support a positive team culture through communication, accountability, and leadership.
• Adhere to Leading Quality Assurance Standards with strong attention to detail and consistency.
• Promote safety awareness and follow all safe work practices outlined in company policies, SOPs, SDS guidelines, and the Injury & Illness Prevention Program.
• Comply with all resort policies and procedures.
• Achieve departmental productivity goals and cleanliness standards.
• Enhance the guest experience by proactively identifying opportunities to exceed expectations.
• Communicate effectively with managers, supervisors, and team members.
• Participate in department meetings and training sessions.
• Assist with additional housekeeping assignments and special projects as needed.

Primary Duties

• Assign daily cleaning stations to Villa Attendants and House Attendants.
• Supervise Villa Attendants, House Attendants, and Laundry Attendants.
• Prepare daily showroom accommodations including Farmhouse, Bungalows, and Villas.
• Inspect guest rooms and public areas to ensure cleanliness and presentation standards are met.
• Correct deficiencies and provide coaching as necessary.
• Report room status updates to the Executive Housekeeper, Front Office, or Manager on Duty.
• Inspect and inventory housekeeping storerooms and supplies.
• Process and follow up on maintenance work orders.
• Monitor inventory levels and communicate supply needs.
• Inspect housekeeping equipment for safe operation and report repair needs.
• Coordinate with Engineering regarding maintenance issues in guest rooms or facilities.
• Ensure all lost and found items are properly secured and documented.
• Supervise evening turndown service operations.
• Report and document workplace injuries according to company procedures.
• Assist with onboarding and training of newly hired housekeeping team members.
• Perform additional duties as assigned that are customary to the position.