Hybrid Managed IT Support Specialist

CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new hybrid team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.

Requirements

• Provide friendly, professional customer service to clients
• Quickly troubleshoot and resolve technical issues in a ticket queue
• Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc
• Support disaster recovery backup solutions
• Extensive Experience troubleshooting printers, scan to email and file
• SonicWALL, Palo Alto and Meraki routers and firewalls experience
• Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
• Solid experience in managing Active Directory and GPOs
• Experienced managing and supporting VM Ware and Hyper V servers and environments
• Comfortable with troubleshooting LAN and WAN technologies
• Handle escalated tickets as needed
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
• Work with vendors/partners as needed to resolve client issues
• Provide detailed documentation and explain resolutions for escalated issues
• Maintain high level of client satisfaction
• Work in a team environment and communicate effectively
• Escalate service issues that cannot be completed within agreed service levels
• Responsible for entering time and expenses in ConnectWise as they occur
• Work through a daily schedule in ConnectWise that has been established through the dispatch process
• Enter all work as service tickets in ConnectWise
• Maintain certifications required for position
• Ability to multi-task and adapt to changes quickly
• Ability to de-escalate situations
  
  

Educational/Vocational/Previous Experience Recommendations

• BA/BS, preferably in computer science or a related field
• 2 years experience technical experience in a service business
• MSP experience a plus
  
  

Benefits

CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.

Salary commensurate with experience. Please provide salary requirements when applying.

All candidates extended an offer must pass a drug screen and background check