Visitor Center Attendant/Kiosk Clerk

Visitors Center Attendant / Kiosk Clerk

Unicoi State Park & Lodge – Helen, GA

Unicoi State Park & Lodge is seeking a friendly, dependable, and service-oriented Visitors Center Attendant/Kiosk Clerk. Under the direct supervision of the Park Manager, this position provides guest information and support, monitors visitor activity, and collects fees while ensuring a welcoming and safe environment for all park guests.

Position Summary

This role is responsible for greeting guests, answering questions about park and lodge services, assisting with reservations, maintaining guest accounts, and processing payments. The attendant supports both the Visitors Center and outdoor kiosks and plays a key part in delivering exceptional guest experiences.

Essential Duties

• Greet arriving guests and provide a warm, professional first impression.

• Answer inquiries related to park services, guest registration, activities, dining, shopping, entertainment, and travel directions.

• Make, modify, and confirm guest reservations.

• Maintain accurate records of guest accounts and transactions.

• Present statements and collect payments for camping, fees, park fees, and other services.

• Monitor guest activity and support general park operations as needed.

Required Competencies

• Problem Solving — Identifies and resolves issues promptly.

• Customer Service — Follows Coral Hospitality service standards; responds quickly to guest needs.

• Interpersonal Skills — Listens effectively and handles conflict constructively.

• Communication — Speaks clearly, listens well, and interprets written information accurately.

• Teamwork — Contributes to a positive, cooperative work environment.

• Cost Consciousness — Uses organizational resources responsibly.

• Diversity & Ethics — Respects cultural differences; maintains integrity and professionalism.

• Quality & Quantity — Produces accurate work efficiently and on time.

• Safety & Security — Follows safety procedures and reports hazards.

• Adaptability — Handles frequent changes or unexpected situations.

• Attendance & Dependability — Arrives on time and follows instructions consistently.

• Initiative — Offers help readily and seeks opportunities to contribute.

Qualifications

• High school diploma or GED, or 3–6 months related experience/training, or an equivalent combination.

• Ability to read and understand simple instructions, memos, and short correspondence.

• Ability to write and speak simple sentences.

• Basic math skills, including addition, subtraction, multiplication, and division using U.S. currency and standard measurements.

• Ability to follow detailed but straightforward written or verbal instructions.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

• Ability to operate retail point-of-sale systems.

Physical Requirements

• Regularly required to stand, walk, sit, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, talk, hear, and occasionally smell.

• Must be able to lift and/or move up to 50 pounds.

• Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.