What are the responsibilities and job description for the Supplies Coordinator and Backup Receptionist position at Copiers Northwest Inc?
This position also serves as the backup Receptionist, providing front desk and phone coverage during breaks, periods of high call volume, or when the Receptionist is out of the office.
Wage: $22-24 per hour
Schedule: Monday-Friday 9am-6pm
Hybrid Schedule: In Seattle office - Tue, Wed, & Thu / Remote - Mon & Fri
Primary Responsibilities – Supplies Coordinator
- Respond promptly and accurately to inbound customer and internal calls
- Process and stage accurate supply orders in response to alerts, inbound phone calls, and internal and external emails
- Ensure customer orders are completed and delivered within required timeframes
- Communicate with vendors regarding product availability, order status, and shipment tracking
- Monitor order status and proactively communicate estimated delivery times (ETAs) to customers and the Supplies team
- Maintain accurate order documentation and follow established policies and procedures
Secondary Responsibilities – Backup Reception
- Answer and route incoming calls to the appropriate department or individual
- Monitor and respond to voicemail messages and email contact requests
- Provide front desk coverage during breaks, peak call volumes, or in the absence of the primary receptionist
Qualifications
- Minimum 2 years of experience in a customer-facing role such as customer service, order entry, scheduling, or call center support
- Minimum 2 years of experience in inventory management, supply chain, purchasing, or related functions
- Proficiency in Microsoft Outlook and Excel
- Excellent customer service, interpersonal, and communication skills
- Self-starter with the ability to work independently and proactively resolve issues
- Strong attention to detail and commitment to accuracy
- Adaptable to changing priorities, processes, and responsibilities
- Professional, positive, and dependable work ethic
- Ability to manage multiple tasks and meet deadlines
Competitive Benefit Package
- Medical, Dental and Vision insurance
- 401K with employer match
- Paid vacation accrued PTO
- Employee Assistance Program
- Designated Holidays off with pay
- Complimentary $25K Life insurance
Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Salary : $22 - $24