Sales BDC Appointment Coordinator

Copeland Toyota is a family‑owned dealership that has proudly served the Brockton community for over 50 years. As we continue to grow, we are expanding our newly renovated, professional call center and are seeking motivated, customer‑focused individuals who are looking for stability, strong earning potential, and long‑term career growth.

If you enjoy working with people, hitting goals, and being part of a structured, supportive team, we would like to speak with you.

Compensation and Earnings

• $20 per hour base pay
• Weekly, uncapped bonuses based on appointments shown and vehicles sold
• Estimated annual earnings: $60,000-$75,000
  
  
  

No cold calling. This role focuses on inbound customer inquiries and proactive outreach to our existing customer base.

Why Work at Copeland Toyota

• Newly renovated, modern call center environment
• Established dealership with a strong reputation and long‑term stability
• Paid training and ongoing support
• Clear opportunities for growth and advancement
• Professional, team‑oriented culture
  
  
  

Full‑Time Schedule Options

We value work‑life balance and offer multiple full‑time schedule options:

Option 1

Monday-Thursday: 10:00 AM - 7:00 PM

Friday: Off

Saturday: 8:30 AM - 5:00 PM

One‑hour unpaid break

Option 2

Monday-Thursday: 10:00 AM - 7:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday and Sunday: Off

One‑hour unpaid break

Option 3

Monday-Thursday: 11:00 AM - 7:00 PM

Friday, Saturday, and Sunday: Off

Thirty‑minute unpaid break

Key Responsibilities

• Respond promptly and professionally to inbound internet and phone inquiries
• Conduct proactive outreach to existing customers (no cold leads)
• Provide accurate information on Toyota vehicles including Camry, RAV4, Highlander, Tacoma, and more
• Schedule high‑quality appointments for the sales team
• Follow up with prospects using CRM tools to maintain strong customer satisfaction
  
  
  

Qualifications

• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Basic computer proficiency, including Microsoft Word, Excel, and Outlook
• Coachable, motivated, and goal‑driven attitude
• Valid driver’s license and reliable transportation
• Background check and drug screening required
  
  
  

Bilingual skills (Haitian Creole, Spanish, or Portuguese) are a plus, but not required.

Benefits

• Imagine360 Health Insurance
• Blue Cross Dental
• 401(k) plan with company match
• Group life insurance
• Paid vacation, PTO, and holidays
• Employee discounts
• Stable, full‑time employment with career growth opportunities