Sales Appointment Coordinator

Sales Appointment Coordinator

Copeland Toyota | Brockton, MA

Copeland Toyota is a family‑owned dealership proudly serving the Brockton community for over 50 years. As a 200‑car store handling approximately 500 internet and phone leads per month, we are expanding our newly renovated, professional call center and looking for motivated, customer‑focused individuals who want stability, structure, and strong earning potential.

If you enjoy talking with people, working toward clear goals, and being rewarded for performance, this is a great opportunity to build a long‑term career.

Compensation & Real Earning Potential

• $20 per hour base pay
• Weekly performance bonuses
• $10 for every appointment that shows
• $20 for every vehicle sold from your appointments
• $30 total per shown and sold appointment
• Estimated first‑year earnings: $60,000-$75,000
  
  
  

Lead Volume & Opportunity (No Cold Calling)

The Business Development Center has access to approximately 500 internet and phone leads per month, with additional opportunities to reach out to:

• Existing Copeland Toyota customers
• Service customers interested in vehicle upgrades
• Unsold prospects for continued follow‑up
  
  
  

These are warm, high‑intent opportunities, not random call lists.

What Success Looks Like

We believe in clear expectations and strong support:

• Approximately 100 inbound and outbound calls per day
• Goal of 1 appointment set per hour
• Structured call campaigns and lead lists provided
• Scripts, training, and ongoing coaching included
• Supportive management team focused on your success
  
  
  

Why Work at Copeland Toyota

• Newly renovated, modern call center environment
• Established dealership with long‑term stability
• Paid training and continuous coaching
• Professional, team‑oriented culture
• High‑volume store with real opportunity
  
  
  

Schedule Options

We value work‑life balance and offer multiple full‑time schedules:

Option 1

Monday-Thursday: 10:00 AM - 7:00 PM ( 1 hour unpaid break)

Friday: Off

Saturday: 8:30 AM - 5:00 PM ( 1/2 hour unpaid break)

Option 2

Monday-Thursday: 10:00 AM - 7:00 PM ( 1 hour unpaid break)

Friday: 9:00 AM - 6:00 PM ( 1 hour unpaid break)

Saturday & Sunday: Off

Option 3

Monday-Thursday: 9:00 AM - 7:00 PM ( 1 hour unpaid break)

Friday: OFF, Saturday 8:30-5:00 PM ( 1/2 hour unpaid break) Sunday: Off

Option 4:

Monday-Thursday: 9:00 AM - 7:00 PM ( 1 hour unpaid break)

Friday,Saturday & Sunday: Off

Key Responsibilities

• Respond promptly and professionally to inbound internet and phone inquiries
• Make outbound calls to new prospects, existing clients, and service customers
• Provide accurate information on Toyota vehicles (Camry, RAV4, Highlander, Tacoma, and more)
• Schedule high‑quality appointments for the sales team
• Follow up consistently using CRM tools to maximize customer satisfaction
  
  
  

What We’re Looking For

• Strong verbal and written communication skills
• Ability to multitask in a fast‑paced environment
• Basic computer proficiency (Word, Excel, Outlook)
• Coachable, motivated, and goal‑driven mindset
• Valid driver’s license and reliable transportation
• Background check and drug screening required
  
  
  

Bilingual candidates (Haitian Creole, Spanish, or Portuguese) are strongly encouraged to apply.

Benefits

• Imagine360 Health Insurance
• Blue Cross Dental
• 401(k) plan with company match
• Group life insurance
• Paid vacation, PTO, and holidays
• Employee discounts
• Stable, full‑time employment with advancement opportunities