Account Manager

Company Description

Cope Plastics, established in 1946, is a leading distributor and fabricator specializing in plastic sheet, rod, and tube solutions across the U.S. We offer a wide range of engineering plastic materials and services such as custom fabrication, design assistance, and application solutions. With dedicated fabrication facilities and skilled machinists, we deliver high-quality parts to support efficient, cost-effective, and flexible solutions for our clients. Guided by strong ethical principles, we prioritize partnerships with customers, vendors, and employees while continually improving our services, quality, and community impact. Celebrating over 75 years of excellence, Cope Plastics remains committed to innovation and customer satisfaction.

Role Description

This is a full-time, on-site role in Hiawatha, IA, for an Account Manager. The Account Manager will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions. Daily responsibilities include managing a portfolio of accounts, handling customer inquiries, coordinating with internal teams to ensure timely delivery of products and services, and identifying opportunities for business development. The role requires exceptional communication, organizational, and negotiation skills.

Qualifications

• Account management skills, including building client relationships and managing customer needs
• Exceptional communication, negotiation, and interpersonal skills
• Organizational and time-management capabilities to handle multiple accounts effectively
• Problem-solving and conflict resolution skills to address customer concerns
• Ability to collaborate with internal teams to ensure seamless service delivery
• Proficiency in CRM systems and basic computer applications
• Experience in sales or customer service, preferably in a B2B or manufacturing environment
• Bachelor's degree in Business, Sales, Marketing, or a related field (preferred)