What are the responsibilities and job description for the Customer Service Representative position at Coordinated Transportation Solutions?
- Acts as the first point of contact with all customers, taking non emergency transportation reservations through various sources. Securing transportation with vendors, verifying client eligibility and confirming medical. appointments.
- Manages high volume of inbound and outbound calls within specified performance metrics, including average handle time.
- Maintains an acceptable level of quality assurance, within specified performance metrics, company policies and procedures and compliance to contractual plan call handling processes.
- Remains available and engaged to assist with call volume as scheduled, achieving departmental schedule adherence goals.
- Verifies client eligibility and confirms medical appointments.
- Maintains a positive attitude, adapt to a team spirit and work well with others.
- Confirms that requests for transportation are an approved facility per their health plan.
- Evaluates client transportation needs and makes costs effective decision.
- Refers reductions in services and denials to Manager for appropriate action.
- Records incidents and complaints and refers to Manager for resolution.
- Manages requests using telephone, voicemail, and computerized scheduling systems.
- This position is Fully Remote for applicants living in : Charleston, Columbia or Greenville, South Carolina
- Training to start on Monday, July 6, 2026 -Friday, July 24, 2026, 8:00am-5:00pm
CTS offers a competitive, performance based, salary and fringe benefits program. CTS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering.