Concierge, Concierge Department

Job Title: Concierge

Location: Ambulatory Care Center

Department Name: Conceirge

Req #: 0000270098

Status: Hourly

Shift: Day

Pay Range: $21.61 - $21.61 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As a Concierge, creates an atmosphere through a personalized approach to patients and visitors. The intent is to ensure patients feel cared for and supported from the moment they walk through the door. The concierge is the initial greeter and ensures patient experience in the department meets the highest. Level of patient satisfaction.

As a Concierge, a typical day might include the following:

• Creating a caring and personalized atmosphere
• Welcoming patients/visitors with a smile
• Keeping/waiting areas clean, organized and maintains a neat
• Organizing environment at workstation and in lobby
• modifying Environmental Services of spills and litter
• Ensuring compliance with hospital regulatory requirements (infection control, safety programs)
• Using courteous and caring telephone techniques- follows departmental scripts as needed
• Overseeing volunteers, updating volunteers with policies and procedures

The role Concierge might be for you if:

• You enjoy working in a fast-paced healthcare environment where no two days are the same
• You thrive on staying organized and balancing multiple priorities.
• You communicate clearly and professionally with patients, families, physicians, and colleagues
• You take pride in providing outstanding customer service and compassionate support
• You are comfortable using computers and learning electronic health record systems.
• You enjoy being part of a collaborative team dedicated to delivering exceptional patient care

• You are comfortable using electronic medical systems, including EPIC

To be considered for this opportunity, you must have a High School diploma and equivalent. Preferably with 2 years’ experience in healthcare setting or customer service. Knowledgeable with Microsoft Office and proficient computer skills. Familiarity with office equipment such as copiers and fax machines. Must demonstrate willingness to learn. Per Diem, as needed, be able to work flexible hours.