Collections Analyst

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit 

Job Summary:

Collaborate with our largest, highest revenue customer accounts, Sales team and leadership to ensure timely payments and customer experience excellence. Liaison to customer accounts for billing inquiries and focal point for collections related activities. Support reconciliation of complex transactions in the accounts receivables, perform collection management processes and reporting to internal and external customers. Communicates and maintains customer focused, collaborative rapport with assigned accounts.  Involved in analysis associated with establishing customer lines of credit. Provides analysis and recommendations to management and stakeholders so they can make informed business decisions. Support Order to Cash (OTC) processes improvements and participates in systems and ad hoc projects.

Maintain strong, collaborative relationships with internal and external partners, to ensure service to accounts is superlative. Ensures compliance with company policies within their scope. 

• Investigate discrepancies, deductions and/or adjustments of the main accounts.
• Assess risk for top tier Accounts Receivable portfolio.
• Identifies bad debt and/or financial exposure risk
• Establish and maintain effective and collaborative working relationships with customers and internal partners.

• Monitor the timely application of the sales incentives to the customers accounts for an accurate collection practice.

• Support monthly AR cash forecasting process.

• Provides monthly Bad Debt analysis and collections reporting

• Communicates with external customers and internal groups regularly to provide up to date cash collections expectations.
• Works to mitigate collection risk and performs timely customer reconciliations to stay in front of AR aging. 
• Participate and/or leads cross-functional projects 
• Participate in balance sheet and audit reviews.
• Assist with credit limit renewals.
• Contribute to the development of best practice process flows in defined area of responsibility.
• Maintain effective working relationships and demonstrate CooperCompanies values to help enable efficient workflows and overall customer satisfaction.
• Other duties as assigned by Management.

Knowledge, Skills and Abilities:

• Strong oral and written communication skills.
• Friendly and collaborative; team oriented.
• Customer service and support focused.
• Ability to work with high volume data and complex reports
• Proficiency in Excel and other data analytics tools
• Strong sense of urgency, and ability to deliver results.
• Strong organizational, multi-tasking and time-management skills. 
• Reliable, proactive, self-starter. Able to work independently with minimal supervision.
• A hunger to learn and ability to flourish in a dynamic, environment.
• Ability to focus and remain on task, in a fast-paced, evolving work environment.
• Possesses a good understanding of accounts receivable and general understanding of accounting. 
• Analytical thinking with good business acumen
• Ability to comprehend adverse conditions, employ critical thinking skills, and proactively initiate alternatives to enable problem resolution.
• Flexible; easily adapts to change in systems and/or process.

Work Environment:

• Standard office environment
• Sedentary to light physical effort necessary to perform work assigned.
• Extensive computer work.

Experience:

• A minimum of 2 years' experience in accounts receivable, accounting, credit and/or business-related experience.
• Experience with Microsoft Dynamics, Oracle and other business (ERP) applications is beneficial.

Education:

• Associates degree preferred and/or equitable work experience in Accounting, Business, or related area

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $51,996.00 and $69,328.00 per year and may include cost of living adjustments.  The actual base pay includes many factors and is subject to change and modification in the future.  This position may also be eligible for other types of compensation and benefits.

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Salary : $51,996 - $69,328