What are the responsibilities and job description for the CENTRAL STATION OPERATOR position at COOPERATIVE RESPONSE CENTER INC?
Join Our Team: Central Station Operator Opportunity at CRC, Inc.
Are you ready to be a crucial part of a team dedicated to making a positive impact? Cooperative Response Center, Inc. (CRC) is currently seeking a Central Station Operator to join our esteemed team of behind-the-scene heroes at the Austin Center. We pride ourselves on our professionalism, commitment to excellence, and fostering a supportive culture.
Position Overview: As a Central Station Operator, you will play a vital role in handling consumer alarms, including medical, environmental, and security alerts. Your responsibilities will encompass dispatching the appropriate responders, assisting with data entry, and ensuring a prompt and efficient response to all calls.
3rd Shift Opening
- $17.00 per hour base pay
- $0.50 shift differential Monday-Friday
- 2.00 shift differential on weekends
How You Will Help:
- Facilitating a professional and empathetic connection with callers, including dealers, installers, and subscribers
- Providing comfort and assistance to upset customers through effective de-escalation techniques
- Responding to alarms/calls efficiently, troubleshooting accurately, and documenting actions taken to ensure the safety and well-being of consumers
- Maintaining strict confidentiality of member/associate information, fostering trust in our community
- Adhering to CRC policies with precision and professionalism, creating a safe and secure environment for all
What You’ll Bring:
- Previous experience in a Call Center setting is preferred
- Customer Service experience is preferred
- Exceptional verbal and written communication skills
- Strong listening and problem-solving abilities
- Ability to thrive in a fast-paced, customer-focused environment
- Flexibility and adaptability to change
- Effective organizational and time management skills
What We’ll Offer
- A professional and collaborative work environment
- Opportunities for training and professional development
- Competitive compensation
- Strong culture, recognition opportunities, and wellness programs
- Generous benefits!
How to Apply: If you are passionate about making a positive impact in a professional setting, we invite you to apply online at www.crc.coop. Join CRC, where professionalism meets a commitment to excellence.
Cooperative Response Center, Inc. is an equal opportunity employer. We value diversity and are dedicated to creating an inclusive workplace for all.
Qualifications:What You’ll Bring:
- Previous experience in a Call Center setting is preferred
- Customer Service experience is preferred
- Exceptional verbal and written communication skills
- Strong listening and problem-solving abilities
- Ability to thrive in a fast-paced, customer-focused environment
- Flexibility and adaptability to change
- Effective organizational and time management skills
Salary : $17 - $24