2nd Shift - Central Station Operator

Join Our Team: Central Station Operator Opportunity at CRC, Inc.

Are you ready to be a crucial part of a team dedicated to making a positive impact? Cooperative Response Center, Inc. (CRC) is currently seeking a Central Station Operator to join our esteemed team of behind-the-scene heroes at the Austin Center. We pride ourselves on our professionalism, commitment to excellence, and fostering a supportive culture.

Position Overview: As a Central Station Operator, you will play a vital role in handling consumer alarms, including medical, environmental, and security alerts. Your responsibilities will encompass dispatching the appropriate responders, assisting with data entry, and ensuring a prompt and efficient response to all calls.
 

Schedule & Pay:

Fixed Starting Wage: $17.00 per hour

Full-time, 32 hours per week

• 2nd Shift: Extra $0.50 per hour (Monday-Friday)
• Weekend availability (Saturday & Sunday): Extra $2.00 per hour
  • This position requires rotating weekends scheduled
• Holiday availability on rotation: Holiday pay

How You Will Help:

• Facilitating a professional and empathetic connection with callers, including dealers, installers, and subscribers
• Providing comfort and assistance to upset customers through effective de-escalation techniques
• Responding to alarms/calls efficiently, troubleshooting accurately, and documenting actions taken to ensure the safety and well-being of consumers
• Maintaining strict confidentiality of member/associate information, fostering trust in our community
• Adhering to CRC policies with precision and professionalism, creating a safe and secure environment for all

What You’ll Bring:

• Previous experience in a Call Center setting is preferred
• Customer Service experience is preferred
• Exceptional verbal and written communication skills
• Strong listening and problem-solving abilities
• Ability to thrive in a fast-paced, customer-focused environment
• Flexibility and adaptability to change
• Effective organizational and time management skills

What We’ll Offer

• A professional and collaborative work environment
• Opportunities for training and professional development
• Competitive compensation
• Strong culture, recognition opportunities, and wellness programs
• Generous benefits!

How to Apply: If you are passionate about making a positive impact in a professional setting, we invite you to apply online at www.crc.coop.  Join CRC, where professionalism meets a commitment to excellence.

Cooperative Response Center, Inc. is an equal opportunity employer. We value diversity and are dedicated to creating an inclusive workplace for all.

Salary : $17 - $24