What are the responsibilities and job description for the Client Services Team Member position at Cooperative Funeral Fund, Inc.?
Overview:
We are seeking a dedicated Client Services Team Member to join our team. As a member of our team, you will be responsible for managing all touchpoints with clients to provide superior customer experiences. Interactions will be over the phone, through e-mail correspondence, and by following up with appropriate documentation. Our company prides itself on extraordinary customer service maintaining a customer focus in a busy work environment.
Responsibilities:
- Greet clients over the phone and satisfy inquiries
- Provide account information and balances
- Document and update customer records based on interactions
- Develop and maintain knowledge base of the services offered
- Processing new accounts and making on-line bank deposits
- Generation of client statements and letters
- Listen to client’s questions and resolve issues
Experience/Skills:
- Excellent written and verbal communication skills are a MUST
- Previous experience in customer service or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Ability to work as a team in an office environment
- Positive and professional demeanor
- Proficient in Microsoft Word/Google Docs and Microsoft Excel/Google Sheets
Join our team as a Client Services Team Member and contribute to our mission of providing exceptional service to our clients. We offer competitive compensation packages, including benefits such as health insurance and paid time off. Apply today to be part of our dynamic team!
Job Type: Full-time
Pay: $41,600.00 - $45,760.00 per year
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Office: 1 year (Required)
Ability to Commute:
- Madison, CT 06443 (Required)
Work Location: In person
Salary : $41,600 - $45,760