Program Coordinator I – Executive & Strategic Operations, Massachusetts Division of Banks, Boston, MA

The Division of Banks is currently accepting applications for the Program Coordinator I – Executive & Strategic Operations position in the Division’s Operations Unit.

This is a unique opportunity for someone who enjoys solving problems, improving processes, and collaborating across the organization to support a wide range of initiatives. Working closely with agency leadership, this role coordinates projects, supports executive operations, manages the Division's website, intranet, and digital resources, and monitors emerging developments in the rapidly evolving financial services industry.

As a central coordination point for operational and technology initiatives, the position partners with internal teams and Commonwealth agencies to improve processes, support organizational priorities, and help turn ideas into action. Successful candidates will enjoy learning new technologies, connecting people and projects, and gaining broad exposure to executive operations, digital communications, and financial services regulation.

Responsibilities

• Partner with and support the Commissioner and agency leadership; coordinating executive priorities, meetings, and operational activities.
• Research, monitor, and summarize emerging issues, industry trends, and developments affecting the Division's regulated financial services sectors to provide timely information and insights to agency leadership.
• Coordinate cross-functional projects and agency initiatives by bringing together stakeholders, tracking milestones and action items, documenting progress, and helping ensure projects move forward successfully.
• Identify opportunities to improve operations by helping identify and implement process improvements, technologies, and tools, while contributing to business continuity planning, risk assessments, internal controls, and other continuous improvement initiatives.
• Manage the Division's website and intranet by coordinating content updates, ensuring information is accurate, accessible, and user-friendly, and partnering with Commonwealth resources to resolve technical issues and enhance digital services.
• Serve as the agency's liaison for digital accessibility and technology coordination, working with Commonwealth partners and internal staff to address accessibility needs, coordinate technology-related requests, and support digital initiatives.
• Support data, reporting, and information management efforts by assisting with reporting, data governance, records management, and operational documentation.
• Coordinate the development and maintenance of operational procedures, guidance documents, and project documentation to support consistent agency operations.
• Monitor project activities and operational processes, evaluate progress, and recommend improvements to management.
• Provide operational support across the Division, including assistance with special projects, agency-wide initiatives, and occasional support for the Operations and Legal Units as needed.
  
  

Requirements/Skills Needed

We encourage individuals who believe they have the skills necessary to thrive to apply for this role, even if you don’t meet 100% of the job qualifications.

• Experience coordinating projects and managing multiple priorities while communicating effectively with a variety of stakeholders.
• Strong written and verbal communication skills, including the ability to research and synthesize information, prepare executive briefings, and exercise sound judgment when managing communications directed to agency leadership.
• Experience with, or the ability to quickly learn, website content management systems (preferably Drupal) and website quality and accessibility tools such as SiteImprove.
• Strong organizational skills, attention to detail, and the ability to maintain accurate content, records, and documentation.
• Demonstrated initiative, sound judgment, and a commitment to improving processes and identifying practical solutions.
• Ability to build collaborative relationships, provide excellent customer service, and work effectively across diverse teams.
• Commitment to fostering an inclusive, respectful, and collaborative workplace.
  
  

The filling of this position is subject to appropriation and obtainment of all necessary approvals from the Office of Consumer Affairs and Business Regulation and the Executive Office for Administration and Finance. The Division reserves the right not to fill this position without notice. This position will report directly to the Chief Administrative Officer in the Operations Unit.

How to Apply

Apply here: Job Description - Program Coordinator I – Executive & Strategic Operations (260004Z6)