Digital Banking Manager, Harvard Federal Credit Union, Cambridge, MA

The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.

Responsibilities

Product Strategy & Roadmap

• Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
• Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.
• Conduct competitive analysis and monitor industry trends to inform product decisions.
  
  

Member Experience And Journey Optimization

• Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
• Use data, insights, and member feedback to identify pain points and prioritize improvements.
  
  

Delivery and Execution

• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Lead backlog prioritization and planning for digital initiatives.
• Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.
  
  

Data & Performance Management

• Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.
• Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.
  
  

Stakeholder & Vendor Management

• Subject-matter expert for the credit union’s digital banking platform.
• Primary point of contact for internal stakeholders regarding digital features and enhancements.
• Manage relationships with digital banking platforms, fintech partners, and third-party vendors.
• Lead cross-functional initiatives that require coordinator across multiple teams, ensuring alignment and clear communication.
• Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
• Ensure compliance with regulatory, security, and risk requirements.
  
  

People Leadership

• Lead and mentor team of Digital Banking Specialists involved in day-to-day management of digital platforms.
  
  

Requirements/Skills Needed

Basic Qualifications

• Bachelor’s degree in business, information systems, UX/Product Design, or related field.
• 3–7 years in product management, digital experience, or related roles.
  
  

Additional Qualifications And Skills

• Experience delivering digital features in financial services, banking, or fintech is highly preferred.
• Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.
  
  

How to Apply

Apply here: https://jobs.smartrecruiters.com/HarvardUniversity/3743990014181726-digital-banking-manager