What are the responsibilities and job description for the LEAD ADMINISTRATIVE ASSISTANT position at Cooper University Health Care?
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
The Lead Administrative Assistant supports the healthcare team by overseeing administrative operations and ensuring efficient workflow across departments. This role is critical in maintaining the smooth operation of clinical and non-clinical functions, supporting patient care delivery, and leading a team of administrative professionals in a fast-paced medical environment.
• Supervise and mentor a team of administrative assistants across various departments, ensuring adherence to healthcare regulations and internal protocols.
• Coordinate complex scheduling/reschedules for physicians, nurses, and clinical staff, including patient appointments, and meetings.
• Manage medical records, patient intake documentation, and ensure compliance with HIPAA and other healthcare privacy standards.
• Serve as a liaison between administrative staff, clinical teams, and external partners to facilitate communication and operational efficiency.
• Assist with onboarding and training of new administrative staff, ensuring familiarity with electronic health record (EHR) systems and healthcare procedures.
• Prepare and maintain reports, correspondence, and documentation related to patient care, billing, and departmental operations.
• Support the planning and execution of departmental meetings, audits, and accreditation processes.
• Monitor inventory of medical and office supplies and coordinate with vendors for procurement.
• Handle sensitive patient and organizational information with discretion and professionalism.Ensure compliance with HIPAA and all regulatory requirements.
Prompt response to team members in assisting patients with scheduling. Communicating to the team and patients.
Assisting with record keeping and reports.
Complies with all system and departmental policies and procedures; i.e., completes all related documentation.
Attends annual mandatory in-services.
Works efficiently, is flexible, and sets priorities.
Maintains active and current professional credentials.
Back-up other staff during vacations, etc. when qualified by education and credentials.
Performs other duties and functions necessary for the maintenance of efficient, economic, and quality operation of the department and system.
Orders supplies and maintains supply needs of the department
Performs all related duties or special projects as assigned/required.
The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.
Experience Required
2 years Administrative Experience Required.
Education Requirements
High School Diploma REQUIRED
Bachelor's Degree PREFERRED
Special Requirements
Experience working in a clinical role with a malignant hematology group is acceptable when evaluating experience