What are the responsibilities and job description for the VISITOR & PATIENT ASSISTANCE CAPTAIN (PRN) position at Cooper University Health Care?
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
The Visitor & Patient Assistance Captain (PRN) ensures a warm, safe, and seamless arrival experience for all patients and visitors entering Cooper University Hospital. Positioned at the main entry points, the Captain greets guests, identifies support needs, and coordinates volunteer dispatch for wheelchair retrieval, patient escorting, and wayfinding. This role reports to Service Excellence and plays a key part in upholding Cooper’s standards for compassion, professionalism, and patient-centered care.
Experience Required
- 2 years experience required.
- Experience in hospitality, guest services, patient experience, or customer-facing roles strongly preferred. Prior experience coordinating or leading others is a plus.
Education Requirements
- High School Diploma.
- Associate's Degree Preferred.
Special Requirements
- Hours: 6:00 am to 2:30 pm
- Communication and Interpersonal Skills – Ability to communicate effectively with patients, visitors, volunteers, and coworkers.
- Ability to multitask and stay organized in a fast-paced, high-volume environment.
- Comfort assisting individuals experiencing mobility challenges or distress.