What are the responsibilities and job description for the Plumbing Manager position at Cooper's Heating & Air?
Plumbing Manager
Are you a natural leader with a strong background in plumbing operations? Do you have a passion for leading teams, driving performance, and delivering exceptional customer service? We’re looking for a Plumbing Manager who takes pride in their work and is ready to lead a growing plumbing department with a reputable company.
This full-time Plumbing Manager position is onsite and reports directly to company ownership. You will play a key leadership role in overseeing daily plumbing operations, developing technicians, and ensuring efficiency, profitability, and quality workmanship across the department.
What We Offer
- $60,000 base salary (dependent on skills and experience) plus generous bonus potential
- 100% medical coverage and dental insurance
- Company uniforms
- Flexible PTO plan (vacation, personal, and sick leave)
- 401(k) with company match
- Life insurance
- Ongoing training and advancement opportunities
What You’ll Do
- Manage day-to-day plumbing operations to ensure efficiency, safety, and customer satisfaction
- Oversee scheduling, dispatching, and workflow for plumbing technicians
- Create, implement, and enforce processes and procedures specific to the plumbing department
- Hire, coach, train, and develop plumbing technicians to maximize performance, sales opportunities, and customer service
- Hold technicians accountable to performance standards, safety practices, and company expectations
- Conduct routine ride-alongs, one-on-one meetings, and weekly training focused on both technical plumbing skills and soft skills
- Collaborate with ownership and department leaders to drive revenue growth and profitability
- Achieve budgeted revenue by meeting KPIs including average ticket, conversion rate, lead generation, and staffing levels
- Manage gross margin by controlling labor, overtime, productivity, and material costs
- Participate in daily KPI meetings, determine action steps, and communicate technician availability and capacity to the office team
- Ensure plumbing work is completed safely, cleanly, timely, and in compliance with code and company standards
- Handle customer concerns, employee issues, and operational challenges promptly and professionally
- Adjust manpower and scheduling daily based on demand and workload
- Inspect plumbing trucks, tools, uniforms, and inventory; address deficiencies as needed
- Maintain accurate inventory levels and oversee materials and equipment readiness
- Foster a positive, team-oriented culture focused on accountability, growth, and success
What Makes You a Great Fit
- Minimum of 5 years of management experience in plumbing or a related skilled trades environment
- Strong working knowledge of residential and/or commercial plumbing operations
- Proven ability to lead, motivate, and develop technicians
- Demonstrated success in operations management, sales performance, and customer service
- Ability to manage KPIs, budgets, and departmental expenses
- Strong problem-solving, organizational, and multitasking skills
- Comfortable using technology; experience with ServiceTitan or similar field service software preferred
- Excellent communication, leadership, and interpersonal skills
- Solid understanding of inventory management, materials, and logistics
- Reliable, positive, and team-focused attitude
- Valid driver’s license, clean driving record, and ability to pass a drug test and background check
If you’re ready to lead a plumbing team you can be proud of and make a meaningful impact, we encourage you to apply today.
We are an Equal Opportunity Employer.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $60,000 - $80,000