What are the responsibilities and job description for the DIRECTOR PATIENT ACCESS CENTER position at Cooper Norcross Health?
Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A credit rating from both S&P and Fitch Ratings.
Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.
The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.
Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.
More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.
Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.
Short Description
In collaboration with senior leaders, the Senior Director spearheads the delivery of an exceptional experience to the patients, customers, and physicians that contact the Access Center. Oversees the processes and procedures that appropriately support Cooper’s mission while upholding its brand, vision, values, and culture. Provides for smooth communication and issues resolution related to physician protocols, desired scheduling practices, and the overall relationship between the Access Center and the medical disciplines it serves.
Experience Required
Minimum of five years recent and progressive managerial experience in a clinical setting.
Demonstrated competence in administration, education and clinical nursing practice.
Demonstrates understanding of the social, political, and economic influences affecting health care programs.
Demonstrates the ability to communicate effectively and work collaboratively.
Education Requirements
Bachelor’s Degree, Master’s Degree preferred