Supervisor-Nursing (Behavioral Health, Ophthalmology)

Position Description:
STATEMENT OF VALUES:
Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of:

• Kindness,
• Inclusion,
• Cleanliness, and;
• Attention to Detail.

GENERAL SUMMARY
Responsible for directing and implementing the daily functions for the applicable departments’ outpatient
clinical areas. Responsible for the provision and management of quality patient care as well as quality service to providers. Is responsible for providing leadership and supervision to clinical personnel, providing professional ambulatory nursing care to young adults, adults, and geriatric patients. Responsible for implementing RN, LPN, CCMA, and PCT specific duties for patients in the applicable clinical area. Utilizes critical thinking abilities in evaluation of care, patient teaching and the triage of patients. Displays good rapport and professionalism with all internal and external customers. Under the general direction of the Admin Manager-Clinics, the Nursing Supervisor shall: support and execute all clinic functions, adhere to all applicable state, federal, and local laws pertaining to an ambulatory care center, and monitor standards as established to meet all applicable facility guidelines. The Supervisor-RN-Primary Care/Specialty/Behavioral Health is required to have training gained through formal education and several years of training in Ambulatory Care, or any adult Med-Surgical, Emergency, or Critical Care Nursing.

KEY RESPONSIBILITIES
1. Evaluate and improve clinic flow; oversee the day-to-day clinic operations of one or more designated clinics or areas according to established policies and procedures; address problems and implements solutions
2. Provide professional leadership to Primary Care, Specialty Care, and/or Behavioral Health clinical staff
3. Collaborate with and provide administrative support to the Admin Manager-Clinics, Director of Nursing and Medical Director as needed
4. Complete performance evaluations six months after new hire onboarding, and annually for each employee, based upon objectives and time frames in collaboration with Admin Manager-Clinics/Director of Nursing
5. Accomplishes nursing human resource objectives by interviewing, selecting, onboarding/orienting, cross-training, and completing departmental check off of new employees; counsel and mentor direct reports
6. Initiate and follow disciplinary procedure when applicable in collaboration with HR Administrator, Director of Nursing and Admin Manager-Clinics
7. Provide on-going knowledge and education through in-services, monthly meetings, and/or annual trainings
8. Assist in crafting clinic and facility policies and procedures, and ensure they are followed, especially those related to patient care and safety
9. Maintain time and attendance logs on all employees; update logs weekly to include all variances each pay period so that they remain up to date
10. May serve as a peer mentor and provide student learning experiences as assigned
11. Participate in quality improvement projects; gather and report QI data and audits to Director of Nursing, Admin Manager-Clinics, and appropriate personnel; submit other monthly or quarterly reports as assigned
12. Supports quality and fiscal goals for department and institution; Assists in inventory management; Assists with CQI projects and identifies obstacles to improvement. Identifies and communicates opportunities for process improvement within the clinical area; Assists with policies and procedures development for the facility.
13. Ensure adequate staffing to support providers’ schedules
14. Assist in the process for annual budgets within responsibility area; review budget with the Admin Manager- Clinics and Group Practice Manager; monitor compliance with budget on a regular basis to forecast future problems; assist in development of strategies to address budgetary variances
15. Provide clinical assistance in responsible clinics, or as assigned by the Admin Manager-Clinics/Director of Nursing, for optimal clinic flow and patient safety
16. Submit clinic orders and maintain inventory management for items and equipment required for patient care
17. Keep abreast of current issues and changes in healthcare, especially those related to clinic of responsibility
18. In an effort to improve quality of care and enhance efficiency, the role will:
a. Analyze existing business processes and develop strategies for improvement.
b. Implement, monitor and upgrade the improved processes.
c. Document all process changes and updates.
d. Monitor the impact of process changes and make adjustments as necessary.
e. Prepare and present reports on the progress and impact of process improvement initiatives.
19. Participate in special projects that supports operations and perform other duties and supervision as assigned

Position Requirements:
MINIMUM QUALIFICATIONS

• Required: Graduate from an accredited Registered Nursing Program; two (2) years of related experience; and two (2) year experience in a team lead and/or charge nurse role required. A BSN is preferred. Work experience may NOT substitute for minimum education requirement
• Current Alabama RN license is required.
• Current CPR/BLS certification via the American Heart Association or American Red Cross is required.
• Must possess basic knowledge of computers, PC applications, software, and database management.
• Preferred: 3 years supervisory/management experience and Ambulatory Care Certification (AMB) preferred
• Knowledge/Skills/Abilities: Must exhibit the ability to: (1) be self-directed/self-motivated; (2) accept responsibility for the direction, control, and planning of assigned clinic; (3) relate to others in a manner which creates a sense of teamwork and cooperation;(4) communicate effectively; (5) exhibit flexibility; (6) demonstrate quality work ethic; (7) counsel and mentor direct reports; and (8) maintain a patient/customer-centric environment

WORK ENVIRONMENT
This role may require lifting up to 50 lbs.
The work location for this role is onsite.