Hospitality Director

Company: Chick-fil-A Ann Arbor - WashtenawOperator Joyce Mueller, a native of Ann Arbor brings 20 years of leadership experience in the corporate sector. Joyce started her career as a Chick-fil-A team member where she experienced incredible culture and opportunities for growth.Our mission is to care for our guests, our team, and our community. Every role in our restaurant matters because details matter: every smile, every meal, every interaction. Together, we strive to create a place where hospitality and excellence come alive every day.Joyce is passionate about developing leaders, making a lasting impact, coaching and mentoring, and motivating her team.Chick-fil-A Ann Arbor - Washtenaw, is a brand new location that Grand opened in December 2025 with exciting opportunities for growth and advancement in Ann Arbor.Chick-fil-A is the fastest growing Quick Service Restaurant in the nationChick-fil-A has the highest customer satisfaction scores for 10 consecutive yearsChick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000 winners in 2024, with more than 300k last year for the 15 stores in the Detroit MarketChick-fil-A is committed to addressing hunger, in Michigan, the company has donated more than $250k to Feeding America, that goes directly to Michigan communities and our Detroit restaurants have donated more that 50k meals through our Shared Table programValue and Appreciate EmployeesWorking in an encouraging and fun environmentBeing a part of the leadership team, influencing culture and team dynamicsWorking directly for an Owner/Operator who is invested in your growth and developmentPaid time off once eligibleFlexible scheduleInsurance available: medical, dental, visionMeals while working and free uniformsChick-fil-A's Remarkable Futures - Tuition Reimbursement opportunitiesClosed on SundayExcellent Career Advancement OpportunitiesOvertime AvailableOpportunityWe are looking for an enthusiastic and organized Hospitality Director to join our team at Chick-fil-A Ann Arbor - Washtenaw. Having a human resources and team building professional is an integral part of our team's success. Your support to team members will be essential to having a successful restaurant operation and maintaining a positive work culture. This “hands-on” leadership opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country.Your ImpactDelivering operational excellence, working through all areas of FOH to ensure a remarkable guest experienceBuilding high performance teams, identifying and coaching leaders for Front of HouseManage a team of 50 , creating an inspiring vision, coaching and holding people accountable to high standardsMaintaining a work environment that ensures and promotes food & team safetyGrowing the Hospitality Program, creating an inspiring vision for hospitality that drives the business forwardIncreasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals.Background ProfileBachelor's degree (preferred or equivalent of relevant experience)Leadership experiencePassion for Chick-fil-A's ValuesFriendly and assertive personalityChick-fil-A leadership experience (preferred)Open AvailabilityApply now and you will be contacted ASAP.Requirements

Salary : $54,340 - $70,400