Accounts Receivable Supervisor

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Cooper-Booth Wholesale Company (CBW) has been in the wholesale distribution business since 1865 when Booth Tobacco Company was incorporated in Lancaster, Pennsylvania. The company continued to grow with the acquisition of Cooper Tobacco and a number of other distributors over the years.

Family owned and operated for three generations, our longevity has been made possible by providing our customers with the best service and value available. Today, CBW is a full-line, full-service wholesale distributor serving retailers in the Mid-Atlantic region, and is recognized as one of the Top 10 leading convenience store wholesalers in the country.

Learn more about CBW at www.cooperbooth.com.

Summary: The Accounts Receivable Supervisor is responsible for overseeing the day-to-day operations of the accounts receivable function, including credit management, collections, and customer account maintenance. This role ensures the timely collection of receivables, minimizes bad debt exposure, and drives process improvements to enhance efficiency and effectiveness within the department.

Job duties

• Supervise and support a team of two direct reports, providing guidance, training, and performance management.
• Establish, monitor, and maintain credit limits for new and existing customers, including oversight of new customer weekly spending limits.
• Review and process new and updated customer credit applications.
• Manage and maintain the customer master file, ensuring accuracy of new account setup and updates.
• Analyze accounts receivable aging reports; distribute findings to the sales team and ensure appropriate follow-up actions are taken.
• Participate in and support collection activities and broader credit-related functions.
• Assist with escalated collection efforts, including accounts that may require legal action, third-party collections, or bankruptcy proceedings.
• Review accounts for potential bad debt and ensure proper documentation and reporting.
• Evaluate the effectiveness of collection strategies and recommend improvements to optimize results.
• Resolve complex credit and collection issues, including customer disputes.
• Assess creditworthiness for requests involving extended payment terms or special arrangements.
• Monitor and maintain acceptable bad debt levels in alignment with organizational goals.
• Identify accounts requiring third-party collection or legal action and coordinate with external agencies.
• Proactively identify, implement, and enhance systems and technologies to improve departmental efficiency and effectiveness.

Education and Experience:

• Bachelor's degree in Accounting, Finance, or related field (or equivalent experience).
• 5 years of accounts receivable and/or credit & collections experience.
• Prior supervisory or team lead experience preferred.
• Strong knowledge of credit risk analysis and collections processes.
• Experience with ERP/accounting systems and reporting tools.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to work cross-functionally (especially with Sales).
• High level of attention to detail and organizational skills.