Service Supervisor

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  Competitive pay: $30.76 - $50.72/HR
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

• Quotes job bids.
• Conducts pm contract sales.
• Participates in managing the Service P/L for assigned branch(s).
• Responds to own calls.
• Effectively manages call volume for area of responsibility.
• Ensures customer requirements are followed, and calls are completed on a timely basis.
• Ensures billing procedures are accurately adhered to and may approve work orders.
• Maintains communication with customers and ensures their expectations are met.
• Resolves issues or problems that impact customer satisfaction.
• Interviews, selects, hires and oversees onboarding of Lead Techs and Technicians.
• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
• Monitors performance and provides training, coaching and performance feedback to Lead Techs and Technicians.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Source standards.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

• High school diploma, GED, or completion of trade program or technical school.
• College degree, a plus.
• EPA Certification.
• 15 years of experience in industrial refrigeration/ HVAC service.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Ability to solve problems and apply good judgement.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
• Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
• Good driving record.
• 2 years of Supervisory experience, preferred.
• Good leadership potential, with demonstrated experience overseeing a diverse and multi-disciplined workforce.
• Ability to coach, train, develop and build a team.
• Able to manage time, delegate assignments and follow through to ensure good results.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.