What are the responsibilities and job description for the Front Desk Clerk position at Coolfont Resort?
We are a full-service resort and event destination offering lodging, dining, weddings, conferences, and wellness amenities. We are seeking hospitality professionals who are passionate about service excellence, teamwork, and creating memorable guest experiences.
FRONT DESK AGENT
Be the first impression and lasting memory of our resort.
Position Overview
Front Desk Agents serve as the face of the resort, ensuring every guest receives a warm welcome and seamless stay experience.
Key Responsibilities
- Manage guest check-in and check-out procedures
- Provide information about resort amenities and local attractions
- Resolve guest concerns promptly and professionally
- Operate hotel management systems
- Maintain an organized and professional front desk environment
Qualifications
- Must be 21 years of age
- Hospitality or hotel experience preferred
- Strong communication and problem-solving skills
- Flexible availability, including evenings, weekends, and holidays
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 16.0 – 40.0 per week
Benefits:
- Employee discount
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Berkeley Springs, WV 25411 (Required)
Work Location: In person
Salary : $11 - $13