What are the responsibilities and job description for the Field Application Engineer position at Cooler Master USA?
About Cooler Master
For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.
Driven by Innovation, Agility, and Professionalism, our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.
Position Overview
We are seeking a hands-on Field Application Engineer (FAE) to support customer deployment and integration of liquid cooling solutions for data center applications. This role is primarily customer-facing and involves system installation, troubleshooting, and technical support for high-tech customers. Because our design architecture, upstream suppliers, and primary manufacturing hubs are located overseas, this position prefers full professional bilingual fluency in English and Mandarin Chinese.
This position requires strong communication skills and the ability to work in lab and field environments, including handling equipment up to 30–40 lbs.
Responsibilities
- Interface directly with high-tech customers to understand requirements and provide technical support
- Travel to customer sites and data centers for installation, commissioning, and troubleshooting
- Diagnose and resolve mechanical, thermal, and system-level issues
- Support system integration and performance validation
- Communicate technical findings through reports, presentations, and design reviews
- Provide technical input for RFQs and customer requirements
Qualifications
- Bachelor’s or Master’s degree in Mechanical, Thermal, or related field
- Fluent in Mandarin and English
- Work in lab and field environments and handle equipment up to 30–40 lbs
- Experience with liquid cooling, thermal systems, or mechanical hardware
- Strong troubleshooting and customer communication skills
- Ability to travel and work in data center environments
Benefits:
- Starting with 15 paid vacation days in the first year
- 11 paid corporate holidays 5 bonus holidays
- 5 paid sick leave days per year
- Comprehensive Medical, Dental, and Vision insurance plans
- FSA & HSA plans available
- Advanced health plan options with employer-subsidized out-of-pocket premiums
- Company-sponsored Life Insurance
- 401(k) retirement plan with company match
For Pay Transparency-Compensation Description (Annually)
The base salary range for this position in the selected city is $100,000 - $135,000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.
Disclaimer
Our goal is to be an industry leader while providing an exceptional workplace. This job description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management reserves the right to assign or modify duties and responsibilities at any time, with or without notice. We are an Equal Opportunity Employer (E.E.O.).
Salary : $100,000 - $135,000