What are the responsibilities and job description for the Scheduling Coordinator position at Cool Techs Heating and Air?
Scheduling Coordinator
$22.00 - $28.00/hour | Winchester, VA
Love being on the phone? Thrive in a fast-paced environment where every call matters?
If you're the kind of person who can connect with anyone, keep conversations moving, and stay cool while juggling multiple priorities-this is your kind of role.
At Cool Techs Heating & Air, we're a family-owned HVAC company serving the Shenandoah Valley since 2014. We've built our reputation on doing things the right way-and that starts with the people who answer our phones and keep our day running smoothly.
What You'll Do (AKA Where You Shine)
This is not a quiet desk job. You'll be the voice of the company and the hub of daily operations.
- Answer a high volume of inbound calls and turn conversations into booked appointments
- Make outbound calls to fill the schedule, follow up, and drive revenue
- Build rapport quickly with customers and deliver a top-tier experience on every call
- Dispatch technicians in real time and keep the day running on track
- Prioritize urgent calls and make smart, fast decisions under pressure
- Keep customers informed, handle reschedules, and solve problems on the fly
- Communicate constantly with technicians and leadership throughout the day
- Maintain accurate notes, job details, and customer records
Why You'll Love It Here
- You're not stuck doing the same thing all day-every call is different
- You play a direct role in the company's success
- You'll work with a team that supports each other and moves fast
Benefits
- Medical Insurance (50% employer-paid) Dental & Vision
- Simple IRA with 3% company match
- Paid Time Off Paid Holidays
100% Company-Paid:
- Long-Term Disability
- Life/AD&D Insurance ($50K)
- Accident & Critical Illness
Schedule
Monday - Friday | 8:00 AM - 4:30 PM (Some overtime as needed)
What We're Looking For
- Outgoing, confident personality - you enjoy talking to people all day
- Comfortable handling high call volume without losing energy or focus
- Strong communicator who can build trust quickly over the phone
- Organized and able to multitask in a fast-moving environment
- 2 years of office, CSR, or dispatch experience preferred
- HVAC or home services experience is a plus (not required)
- Proficient in Microsoft Office; ServiceTitan experience is a big plus
- High attention to detail and strong follow-through
Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment
Salary : $22 - $28