Client Technologies Analyst

Launch Your Career with Cook Systems

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary: We are seeking a skilled IT Desktop Support Specialist to configure, install, monitor, and maintain IT user desktop software and hardware. This role supports our mobile workforce and provides expert consultation to IT users for end-user computing and desktop-based LAN systems software. Your expertise will guide users through Tier 2 support, and you'll collaborate with vendors to resolve Tier 3 issues.

Responsibilities:

• Configure, install, monitor, and maintain desktop software and hardware for IT users.
• Provide technical support and guidance through Tier 2 support, escalating to vendors for Tier 3 issues as needed.
• Document solutions to problems and develop end-user guidelines.
• Provide on-site training to users as required.
• Evaluate, maintain, modify, and document desktop application packages.
• Participate in testing and evaluation of new desktop packages and implement prototypes.
• Consult and make recommendations to IT users on hardware and software product selection to meet business requirements.
• Work on multiple projects as a project team member and coach junior technical staff.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 3 years of experience in IT support for desktop software and hardware products.
• Proven problem-solving and troubleshooting skills.
• Experience providing maintenance and support for moderately complex to complex client products.
• Ability to work concurrently on multiple projects.
• Strong communication and interpersonal skills.

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Why Work with Us

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.

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