What are the responsibilities and job description for the Technical Product Support Analyst position at Cook Systems?
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Summary: We are seeking a skilled Technical Product Support Specialist responsible for providing post-sales technical product support. This role involves analyzing customer business needs, developing technical requirements, preparing technical responses to Requests for Quotes (RFQs), configuring integrated solutions, and implementing client solutions. As a primary point of contact between customers'' technical staff and our development/engineering organization, you will serve as a technical consultant to the sales team, requiring broad knowledge of multiple computer environments and in-depth knowledge of our enterprise products.
Responsibilities:
- Analyze customers’ business needs to develop technical requirements.
- Prepare technical responses to Requests for Quotes (RFQs).
- Configure integrated solutions to meet customer needs.
- Implement client solutions and ensure successful deployment.
- Act as a primary liaison between customers'' technical staff and the enterprise''s development/engineering organization.
- Serve as a technical consultant to the sales team.
- Work independently or as part of a project team on small to large, complex issues/projects.
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- Occasionally lead projects and coach junior staff.
Required Skills:
- Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in the high-tech industry and/or IT work, involving product engineering, development, or support functions.
- Intermediate professional proficiency in managing multiple technical environments.
- Strong knowledge of the enterprise''s products.
- Ability to work on complex issues and projects independently.
Why Work with Us
At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.
- Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
- Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
- Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
- Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
- Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.
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