ATM Service Technician - Idaho Falls or Pocatello, ID

Cook Solutions Group is seeking a Full-Time ATM Service Technician to support our operations in Idaho Falls/Pocatello, ID areas. If you’re a detail-oriented troubleshooter with a knack for technology, great communication skills, and a commitment to top-tier customer service, this could be your next great move.At Cook, we live by our “We Make It Happen!” culture delivering high-quality service with a positive attitude and a team-first mindset.Locations: Idaho Falls or Pocatello, IDPay: $24-$28 hour DOEWhat You’ll Do:As an ATM Service Technician, you’ll play a key role in ensuring that our banking clients' ATM systems are running smoothly. This role focuses on second-line maintenance, repair, and diagnostics on a variety of ATM hardware and software systems.Install and maintain ATM products from multiple manufacturersTroubleshoot and repair mechanical/electronic ATM componentsPerform software reloads, preventative maintenance, and cleaningsCoordinate and prioritize daily service callsCommunicate effectively with customers and internal teamsKeep detailed service reports and documentationMaintain spare parts inventoryOccasionally handle ATM cash access situations under strict protocolsSupport fellow technicians and learn new systems, including security hardwareWhat You Bring:High School Diploma or GED2–5 years of technical service, electronics, or ATM repair experienceStrong troubleshooting and time management skillsNCR Certification a plus, but not requiredExcellent customer service mindsetWillingness to train on advanced systems, including security equipmentValid driver’s license and a clean driving recordPhysical ability to lift/move up to 50 lbs regularly and up to 100 lbs occasionallyWhy Join Cook Solutions Group?Award-Winning Company Culture – Named one of the 100 Best Companies to Work ForHands-On Technical Role – Work with a wide variety of banking and security techCareer Growth – Training, certifications, and opportunities to advanceTeam-Oriented Environment – Supportive leadership and peer networkCompetitive Pay & Benefits – Industry-competitive compensation and tools to succeedAre you ready to make an impact and grow with a company that values your skills and drive? Apply today and join a team that truly Makes It Happen.BenefitsCook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!Why work at Cook Solutions Group?We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.Equal OpportunityCook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

Salary : $24 - $28