What are the responsibilities and job description for the Customer Service Representative - Sanitation position at City of Idaho Falls, ID?
General Purpose
- The starting hourly rate for this position is between $20.10 - $21.82 depending on experience.
Essential Functions
Greets customers in person, over the telephone or electronically. Receives and Dispatches calls for garbage collection for commercial, industrial and residential service; answers inquiries to the public regarding all of the Sanitation division services.
Maintains confidential and non-confidential records manually and electronically and files important to proper functioning of division.
Composes purchase requisitions, work requests and monthly activity reports.
Enters tracking records for commercial containers; updates route changes, additions and deletions.
Prepares monthly and annual reports for the division.
Prepares and processes requests for billings for services rendered by the department into billing software.
Composes and maintains files for container accounts; maintains container route books.
Daily computer entry into multiple software’s; daily interaction with GIS maps and GPS maps.
Additional responsibilities:
Performs related duties as required.
Minimum Qualifications
- Education and Experience:
- High School Diploma or general education degree (GED). Additional specialized training in bookkeeping, accounting, customer service or a related field is desirable.
- One (1) year progressively responsible experience or comparable experience performing clerical accounting duties involving considerable public contact, including one year of experience performing customer service or billing work.
Knowledge, Skills, and Abilities
Skill in providing effective customer service; creating and maintaining manual and automated files; dealing with the public in a professional and courteous manner, using applications software such as Microsoft Word, Excel, etc. as well as City’s financial software; skill in data entry.
Ability to receive telephone calls, determine nature of call and contact appropriate person; ability to communicate effectively with fellow employees and the public; good customer service skills; ability to keep written records of calls or messages; ability to operate a computer including general understanding of a GIS system and GPS system; ability to perform cleaning and janitorial tasks.
3.Special Qualifications:
Must possess a valid driver’s license.
Work Environment
Salary : $20 - $22