• Become proficient with regulations, policies, and procedures associated with assigned CITC programs and services, and partnering agency requirements as they pertain to CITC services.
• Establish rapport and develop a positive working relationship with participants and partners.
• Screen, assess and provide referrals to meet participant needs.
• Gather required documentation for income, resources, expenses, participant identification and other relevant documentation that pertains to applications for services.
• Conduct interviews and determine participant eligibility for assigned programs and services within established timeframes.
• Ensure accurate and timely communication pertaining to eligibility statuses with participants, appropriate CITC staff, and authorized community partners.
• Issue proper supportive services for eligible participants and ensure payments are issued within proper timeframes to vendors.
• Responsible for obtaining, tracking, and documenting all pertinent information in each participant's file utilizing the appropriate database for data entry (i.e., case notes, payments, goals, terminations, etc.).
• Correct any actions on eligibility determinations that resulted in errors.
• Assist with home and/or worksite visits with participants.
• Maintain an active participant caseload.
• Provide guidance and support to less experienced staff as appropriate to level.
• Participate in quality assurance activities and case file reviews as appropriate to level.
• Assist with training and development of eligibility processing procedures.
• Work as part of a cohesive team who recognize and understand their role within the larger departmental team.
• Attend and actively participate in Department meetings and trainings.
• Maintain confidentiality according to regulations, policies, and procedures.
• Perform other related duties as needed and assigned.

• Excellent verbal and written communication skills.
• Demonstrated ability to coordinate multiple activities.
• Demonstrated ability to work well with Alaska Natives and American Indians and understand the social and cultural needs of the Native community.
• Ability to comprehend, interpret, and apply program policies, procedures, guidelines, and instructions through formal and on-the-job training.
• Demonstrated ability to apply interviewing and investigative techniques.
• Demonstrated ability to write reports, business correspondence, and procedure manuals.
• Demonstrated ability to respond to common inquiries or complaints from participants, regulatory agencies, or community partners.
• Demonstrated ability to interpret and apply program rules, regulations, policies, and procedures while making initial and continuing eligibility determinations within strict time frames.
• Demonstrated ability to work in a team atmosphere.

• Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.
• Knowledge of Alaska Native and American Indian culture and/or community resources.

Eligibility Technician, I

• High-school diploma or GED.
• Minimum one (1) year related work experience that provides the necessary skills, knowledge, and abilities related to this position.

Eligibility Technician, II

• Associate's degree majoring in Business, Accounting or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.
• Minimum of two (2) years related work experience that provides the necessary skills, knowledge, and abilities related to this position.

Eligibility Technician, III

• Associate's degree majoring in Business, Accounting or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.
• Minimum of three (3) years related work experience that provides the necessary skills, knowledge, and abilities related to this position.

Eligibility Technician, IV

• Bachelor's degree majoring in Business, Accounting or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.
• Minimum of four (4) years related work experience that provides the necessary skills, knowledge, and abilities related to this position.
• One (1) year in a lead or supervisory role.

• Primarily works in an office setting, with extended periods at a desk and on a computer.