What are the responsibilities and job description for the Customer Service Associate (Retail and Order Support) position at Conway Shield?
Reports to: Customer Service Manager
Pay: $16.00–$18.00 per hour (based on experience)
Looking for a steady, full-time position with a mix of customer interaction and independent work? We're hiring a dependable Customer Service Associate to assist customers, process orders, and help keep our store running smoothly. No industry experience is required—we'll train the right person!
Job Objective
Provide friendly, dependable customer service while supporting the day-to-day operations of our store. This position is ideal for someone who enjoys taking ownership of their work while being part of a supportive team. You'll assist customers, process orders, answer phones, help maintain an organized showroom, and contribute to the overall success of our daily operations.
Responsibilities & Accountabilities
- Provide friendly, professional customer service in person, over the phone, and via email.
- Assist walk-in customers with product questions, pricing, and placing orders.
- Answer customer questions and assist with orders, quotes, and general inquiries.
- Enter customer orders accurately and efficiently.
- Share customer feedback or concerns with management.
- Help keep the showroom and stock areas clean, organized, and welcoming.
- Receive and put away incoming product deliveries.
- Help monitor inventory and communicate low-stock or overstock items.
- Assist with inventory counts as needed.
- Process customer payments, including cash, checks, and credit cards.
- Support daily store operations and assist other team members as needed.
- Perform other duties as assigned.
Job Type
- Full-time
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule
- Monday through Friday
- 8-hour day shift
Work Location
- In person
Salary : $16 - $18