Travel Coordinator

Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ-like character and to integrate their faith into their work and interactions.

Ministry Function:
The Travel Coordinator supports the ministry of Convoy of Hope by providing administrative support for the travel team and coordinating assigned domestic travel arrangements. This position assists with travel bookings, provides traveler support, travel documentation, and day-to-day administrative functions to help ensure efficient and ministry-focused travel services.

Essential Duties and Responsibilities:

1. Provides general administrative support for travel team, including document preparation, data entry, scheduling, filing, reporting, and special projects.
2. Reconciles travel credit card statements and maintains accurate travel reporting and records.
3. Collects, reviews, and process’ travel forms, travel insurance, background checks, and other required travel documentation.
4. Coordinates direct billing with approved hotel partners, assists with tracking unused ticket credits, supplier invoices, commissions, and other travel-related reporting.
5. Maintains traveler profiles, travel records, online booking tools, and other travel management systems.
6. Assists with booking domestic travel, including airfare, hotels, rental cars, and other travel arrangements in accordance with organizational travel policies.
7. Provides excellent customer service by assisting travelers with reservations, itinerary changes, cancellations, travel disruptions, and general travel inquiries.
8. Assists with emergency travel requests and after-hours travel coordination as needed.
9. Maintains accuracy, confidentiality, and professionalism when handling sensitive traveler and organizational information.
10. Attends industry/system trainings as needed.
11. Fulfills all other duties as assigned.

Required, Knowledge, Skills, and Abilities:

1. Two years’ experience in administrative support is required. Three years’ experience in customer service/hospitality is preferred. One year booking travel is preferred. A bachelor's degree in a related field is preferred; a high school diploma or equivalent is required.
2. Strong customer service, communication, organizational, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
3. Strong attention to detail and accuracy.
4. Ability to maintain utmost confidentiality when handling sensitive information.
5. Ability to work independently while collaborating effectively within a team environment.
6. Ability to learn and apply airline fare rules, travel policies, and supplier programs.  Demonstrates initiative, adaptability, and a willingness to learn new systems and processes.
7. Exhibits strong PC proficiency and working knowledge of Google Workspace, Microsoft Office, and has the ability to quickly learn on a Global Distribution System (Sabre), and Monday.com or other COH systems as needed.

Organizational Values & Ministry Participation Requirements:

1. As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.
2. Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration.
3. All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed.
4. Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.
5. Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.
6. Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.

Supervisory Responsibilities:   
There are no supervisory responsibilities for this position at this time.